学时

地陪服务程序及相关知识(the procedure of tour local guide service and related knowledge)

42

全陪服务程序及相关知识(the procedure of tour national guide and related knowledge)

16

旅游者个别要求处理规范知识(the standard of tourist individual demand disposal)

2

旅游事故的处理和预防办法(the prevention and disposal of tourism accident)

2

特殊旅游事件处理办法(the disposal of tourism special incident)

2

旅游者投诉问题的处理办法(the disposal of tourist complaint)

2

导游人员礼仪礼貌(the etiquette and manners of tour guide)

2

合计

68